Data deletion

If you are a hotel guest

The hotel you booked with is the controller of your booking data — contact them first; they can correct or delete your data in RoomFlow directly. If you’d rather reach us, email [email protected] with the property name and your booking reference or email — we will forward the request to the hotel and support its fulfilment. Note that hotels may be legally required to retain certain records (e.g. bookkeeping or immigration law) for a fixed period.

If you are a RoomFlow customer

To delete your property and all its data (bookings, guests, POS history, reports), email [email protected] from your owner account’s email address. We verify the request, export your data to you first if you ask for it, and delete within 30 days — except where law requires longer retention.